Patient Access Lead Representative
4 weeks ago
We are seeking a highly skilled and experienced Patient Access Lead Representative to join our team at Stony Brook Medicine. As a key member of our Patient Access Services team, you will be responsible for leading the scheduling and pre-registration team, ensuring productivity and quality standards are met consistently. You will also assist with timely completion of scheduling and/or pre-registration tasks, and assume delegated responsibilities in the absence of the Supervisor.
Key Responsibilities- Assist Supervisor in evaluating patient scheduling and pre-registration issues, and communicate resolution steps or changes in work effort to appropriate staff.
- Work directly with staff to ensure workflow consistency and routine compliance with departmental and hospital policy and procedures.
- Provide positive guidance and direction to staff on matters of scheduling/pre-registration protocols and process flows, and identify and communicate staff development needs to Supervisor.
- Evaluate patient experience or internal stakeholder satisfaction issues and escalate to Supervisor/Sr. Manager as necessary.
- Model excellent communication and interpersonal skills in interactions with patients, staff, and enterprise stakeholders.
- Coordinate work assignments for call center staff in collaboration with Supervisor.
- Contribute staff performance input to Supervisor to support evaluation processes.
- Utilize work lists, reports, dedicated mailboxes, and other resources to monitor productivity and registration quality, and adjust staff assignments to meet changing demands.
- Associate's Degree and one year of working experience in healthcare or related industry with demonstrated experience in billing, collections, customer service.
- In lieu of Degree, a minimum of 3 years of experience in healthcare revenue cycle or related industry with demonstrated excellence working in billing, collections, customer service, ideally within a call center customer service model.
- Demonstrated excellence in verbal and written communication, computing, and multi-tasking skills, with experience and expertise in speaking with customers and working well with persons who are under stress.
- Bilingual in English and Spanish.
- Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration/Financial/IT systems.
- Knowledge of medical terminology.
- Previous experience as a patient access representative at a Medical Center is preferred.
- Experience using Cerner Enterprise Wide Scheduling strongly preferred.
Resume/CV should be included with the online application. This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date.
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Patient Access Representative
4 weeks ago
Commack, New York, United States Stony Brook University Full timeJob Title: Patient Access, Lead Financial Clearance RepresentativeAt Stony Brook Medicine, we are seeking a highly skilled and experienced Patient Access, Lead Financial Clearance Representative to join our team. As a key member of our Patient Access Services department, you will play a critical role in ensuring the smooth and efficient registration and...
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Commack, New York, United States Stony Brook Medicine Full timeJob SummaryAt Stony Brook Medicine, we are seeking a highly skilled and experienced Patient Access Lead Financial Clearance Representative to join our team. As a key member of our Patient Access team, you will be responsible for ensuring that patients receive accurate and efficient financial clearance for their medical treatments and procedures.Key...
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Commack, New York, United States Stony Brook Medicine Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Access Representative Lead Financial Clearance to join our team at Stony Brook Medicine. As a key member of our Revenue Cycle, Compliance, and Patient Experience team, you will be responsible for ensuring the accurate and efficient completion of tasks in areas of Registration, Financial...
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Commack, New York, United States Stony Brook Medicine Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Access Representative Lead Financial Clearance to join our team at Stony Brook Medicine. As a key member of our Revenue Cycle, Compliance, and Patient Experience team, you will be responsible for ensuring the accurate and efficient completion of tasks in areas of Registration, Financial...
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