Patient Access Representative
1 week ago
Stony Brook Medicine is seeking a highly skilled Patient Access Representative to join our team. As a key member of our Patient Access Services team, you will be responsible for accurately and efficiently initiating and receiving patient calls to schedule and/or preregister hospital outpatient services and surgical procedures while providing the highest level of customer service.
Key Responsibilities
- Ensure balanced and appropriate scheduling of complex, high volume appointments for multi-specialties in Cerner / EWS scheduling system.
- Obtain complete and accurate patient demographic and insurance information, ensuring data is current and coverage verified to sufficiently meet requirements to generate a clean bill.
- Responsible to complete thorough data assessment of all required patient information through interview and other methods to support goals of patient safety and registration integrity during the pre-registration process.
- Provides financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities. Provide self-pay patients with information on qualifications for Medicaid or financial assistance.
- Support POS collections by securing co-payments, deposits and/or deductibles at time of pre-registration.
- Utilizing various worklists, monitor and ensure registration workflow and financial clearance process is complete within prescribed time frames.
- Demonstrates a positive organizational attitude and commitment to patient experience. Maintains respectful and compassionate demeanor and provides high-quality patient centered care.
Requirements
- Associate's Degree with one year working experience in a customer service, public health, healthcare, or related industry such as insurance. In lieu of degree, two years of demonstrated excellence working in a customer service/call center, healthcare, or other related industry requiring skills which demonstrate experience in payment collection, insurance reimbursement, or access services.
- Demonstrated excellence in verbal and written communication, computing and multi-tasking skills. Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).
Preferred Qualifications
- Bilingual in English and Spanish.
- Billing, Accounts Receivable or Customer Service, Call Center experience.
- Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration / Financial / IT systems.
- Knowledge of medical terminology.
- Previous experience as a patient access representative at a Medical Center is preferred.
Special Notes
- Resume/CV should be included with the online application.
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