Guest Services Director

4 days ago


Marion, Ohio, United States Innvite Hospitality Full time

We are seeking a Guest Services Director to oversee the front office operations and provide exceptional service to our guests at Innvite Hospitality in Ohio. As a key member of the management team, you will be responsible for developing and implementing strategies to improve guest satisfaction and loyalty.

Key Responsibilities
  • Develop and implement front office processes and procedures to ensure efficient and effective service delivery.
  • Lead and motivate the front office team to achieve exceptional service standards.
  • Collaborate with other departments to ensure seamless service delivery and resolve any issues that may arise.
  • Analyze guest feedback and make recommendations for improvements.
  • Develop and manage budgets to achieve financial targets.

The successful candidate will have at least 5 years of experience in a similar role, with excellent leadership, communication, and problem-solving skills. A valid driver's license and proficiency in Microsoft Office applications are also required. Estimated salary: $70,000 - $90,000 per year.



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