Guest Relations Director

6 days ago


Marion, Ohio, United States Innvite Hospitality Full time

We are looking for a Guest Relations Director to join our Innvite Hospitality team in Columbus, Ohio. As a key member of our hotel management team, you will be responsible for ensuring exceptional guest satisfaction, supervising the Front Desk staff, and assisting the General Manager in daily hotel operations.

About the Role
  • Oversee all Front Desk training and maintain a standard of professionalism
  • Assist the General Manager with daily hotel operations to ensure a safe and comfortable environment
  • Develop and implement policies and procedures to drive hotel success

The ideal candidate will have excellent leadership skills, strong analytical abilities, and experience in hotel management. We offer a competitive salary of $70,000 - $80,000 per year, depending on experience.

Responsibilities
  • Provide supervision to the Front Desk staff
  • Disseminate feedback from guest responses and coach staff accordingly
  • Work closely with the General Manager to establish and monitor policies and guidelines


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