Patient Financial Advisor

4 weeks ago


Birmingham, Alabama, United States Alabama Oncology Full time

Job Summary: We are seeking a skilled Patient Financial Counselor to join our team at Alabama Oncology. The ideal candidate will have excellent communication skills and the ability to work with patients to understand their insurance benefits and financial obligations.

Key Responsibilities:

  • Verify patient insurance coverage and eligibility
  • Assess patient financial requirements and provide counseling on insurance benefits and copayments
  • Obtain pre-authorization of services and maintain accurate patient demographics
  • Ensure all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner
  • Perform insurance verification process on all third-party payors and obtain initial and subsequent pre-authorization of services
  • Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment
  • Utilize the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required
  • Perform financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements
  • Documents financial counseling process and forwards to Billing Office
  • Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services), and all appropriate forms filled out
  • Collects co-pays, deductible and other out of pocket amounts at time of visit
  • Assists in maintaining manuals, logs, and other required documents as required
  • Demonstrates an understanding for patient confidentiality to protect the patient and the clinic/corporation
  • Follows policies and procedures to contribute to the efficiency of the front office. Covers for and assists with other front office functions as requested

Requirements:

  • Ability to read, understand, and follow oral and written instructions
  • Ability to sort and files materials correctly by alphabetic and numeric systems
  • General knowledge of medical terminology


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