Patient Encounter Representative/Front Office Specialist

3 weeks ago


Birmingham, Alabama, United States Southern Immediate Care Inc Full time
Job SummaryAt Southern Immediate Care Inc, we are seeking a highly skilled Patient Encounter Representative/Front Office to join our team. This role is responsible for providing exceptional patient care and support in a fast-paced clinical environment.

Key Responsibilities
  • Welcome and greet patients and visitors, in person or on the telephone, answering or referring patient inquiries.
  • Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Maintain patient account information by obtaining, recording, and updating personal data.
  • Verify patients' insurance and copay; obtain revenue by recording and updating financial information; and record and collect patient charges, deductibles, and co-insurance payments.
  • Log and batch credit card receipts and run reports from credit card machine daily; balance and reconcile revenue against posted payments.
  • Maintain business office inventory and equipment by checking stock to determine inventory level; and anticipating needed supplies.
  • Help patients in distress by responding to emergencies.
  • Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensure completeness of patient forms; and protect patients' rights by maintaining confidentiality of personal and financial information.
  • Maintain operations by following policies and procedures; reporting needed changes.
  • Contribute to team effort by accomplishing related results as needed.

Requirements
  • High school diploma or graduation equivalency degree (GED).
  • Knowledge of clinical procedures is usually obtained from a certificate or associate degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology preferred.
  • Knowledge of office procedures is usually obtained from a certificate or associate degree in a business program including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills preferred.


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