Patient Encounter Representative/Front Office Specialist
3 weeks ago
Key Responsibilities
- Welcome and greet patients and visitors, in person or on the telephone, answering or referring patient inquiries.
- Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Maintain patient account information by obtaining, recording, and updating personal data.
- Verify patients' insurance and copay; obtain revenue by recording and updating financial information; and record and collect patient charges, deductibles, and co-insurance payments.
- Log and batch credit card receipts and run reports from credit card machine daily; balance and reconcile revenue against posted payments.
- Maintain business office inventory and equipment by checking stock to determine inventory level; and anticipating needed supplies.
- Help patients in distress by responding to emergencies.
- Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensure completeness of patient forms; and protect patients' rights by maintaining confidentiality of personal and financial information.
- Maintain operations by following policies and procedures; reporting needed changes.
- Contribute to team effort by accomplishing related results as needed.
Requirements
- High school diploma or graduation equivalency degree (GED).
- Knowledge of clinical procedures is usually obtained from a certificate or associate degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology preferred.
- Knowledge of office procedures is usually obtained from a certificate or associate degree in a business program including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills preferred.
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