Night Guest Laundry Attendant
13 hours ago
Job Summary
The Night Guest Laundry Attendant is a key member of our team at Extended Stay America, responsible for providing exceptional guest experiences and ensuring the cleanliness and maintenance of our properties.
Main Responsibilities
- Assist guests overnight, checking in and checking out in accordance with company guidelines and procedures.
- Process all laundry in compliance with company standards, including treating for stains, washing, drying, and folding linens, terry, blankets, bedspreads, mattress pads, and shower curtains.
- Process all dishware in compliance with company standards, including washing, drying, and packaging.
- Stock all housekeeping carts, cart rooms, and laundry with appropriate product to ensure that PAR levels are maintained throughout the building, in compliance with company standards.
- Process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Set up and maintain the grab-and-go breakfast in accordance with company standards.
- Conduct periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards.
Requirements
- High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to understand and communicate in English proficiently to interact with guests and associates.
- Must be able to operate the property management system technology.
- Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to complete routine reports and correspondence.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply good judgment at all times.
- Ability to deal with problems, address, and solve guest-related issues.
Work Environment
- While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds.
- Frequently required to bend and position self to access low areas.
- Frequently required to lift and/or move laundry and dishes up to 25 pounds.
- Occasionally must be able to push/pull carts weighing up to 50 lbs.
- Occasionally required to traverse heights and remain stable while doing so.
- While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
- The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles, and toxic or caustic chemicals, and risk of electrical shock.
- The work environment will typically be at moderate to loud noise levels.
- The associate may be asked to travel to help additional locations within a reasonable geography.
Benefits
- Weekly Pay
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
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