Member Experience Representative
7 days ago
Job Title: Member Experience Representative
Job Summary: We are seeking a highly motivated and customer-focused Member Experience Representative to join our team at Goldfish Swim School. As a Member Experience Representative, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and ensuring their overall experience is positive and memorable.
Key Responsibilities:
- Provide exceptional customer service to members, responding to their inquiries and resolving any issues in a timely and professional manner.
- Manage front desk tasks, including scheduling, registration, and payment processing.
- Communicate with members, parents, and staff to ensure a smooth and efficient experience.
- Use sales experience to reach new membership and retention goals by communicating with members and parents.
- Use CRM software, such as Salesforce, to contact online inquiries and share information with members.
- Maintain accurate records of member interactions and updates in the CRM system.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of customer service experience in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and provide exceptional customer service.
- Basic computer skills and experience with CRM software.
What We Offer:
- Competitive hourly rate.
- Opportunities for professional growth and development.
- A fun and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply: If you are a motivated and customer-focused individual who is passionate about providing exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
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