Member Experience Representative

7 days ago


Wexford, Pennsylvania, United States Goldfish Swim School Full time
Job Description

Job Title: Member Experience Representative

Job Summary: We are seeking a highly motivated and customer-focused Member Experience Representative to join our team at Goldfish Swim School. As a Member Experience Representative, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and ensuring their overall experience is positive and memorable.

Key Responsibilities:

  • Provide exceptional customer service to members, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage front desk tasks, including scheduling, registration, and payment processing.
  • Communicate with members, parents, and staff to ensure a smooth and efficient experience.
  • Use sales experience to reach new membership and retention goals by communicating with members and parents.
  • Use CRM software, such as Salesforce, to contact online inquiries and share information with members.
  • Maintain accurate records of member interactions and updates in the CRM system.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and provide exceptional customer service.
  • Basic computer skills and experience with CRM software.

What We Offer:

  • Competitive hourly rate.
  • Opportunities for professional growth and development.
  • A fun and dynamic work environment.
  • Recognition and rewards for outstanding performance.

How to Apply: If you are a motivated and customer-focused individual who is passionate about providing exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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