Call Center Leadership Position

3 weeks ago


Rochester, Minnesota, United States Morrison Healthcare Full time

About Morrison Healthcare: Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Our mission is to deliver exceptional guest experiences while providing socially responsible practices and healthy food options. As a member of Compass Group USA, we offer a unique blend of culinary expertise, nutritional knowledge, and compassion for our patients and clients.

Role Overview: As an Operations Manager at Morrison Healthcare, you will play a vital role in ensuring the smooth operation of our patient food services call center. You will work closely with our leadership team to develop strategies for improving customer satisfaction, streamlining processes, and driving business results. If you have a passion for leadership, customer service, and continuous improvement, we invite you to join our dynamic team.

Responsibilities and Requirements: Key responsibilities include:

  • Leading and managing a team of patient food services specialists
  • Evaluating performance metrics and identifying areas for improvement
  • Developing and implementing training programs to enhance customer service skills
  • Maintaining effective relationships with patients, clients, and hospital departments
  • Collaborating with cross-functional teams to achieve business objectives

What We Offer: In addition to a competitive salary and comprehensive benefits package, we offer:

  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to make a meaningful impact on patient care and satisfaction


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