Medical Call Center Representative

4 days ago


Rochester, Minnesota, United States Mayo Clinic Health System Full time
About the Job:

We are seeking a highly skilled Hospital Operator to join our team at Mayo Clinic Health System. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients, visitors, and staff through effective communication and problem-solving skills. This is a part-time position working approximately 40 hours per pay period. The Hospital Operator will work a varying schedule, including weekends and holidays, with rotating shifts.

Responsibilities:

* Provide exceptional customer service to patients, visitors, and staff through effective communication and problem-solving skills
* Utilize computer systems and databases to access patient information and respond to inquiries
* Assist with troubleshooting and resolving issues related to patient care and hospital operations
* Collaborate with healthcare teams to ensure seamless communication and coordination of patient care

Requirements:

* High school diploma or equivalent required; post-secondary education preferred
* Minimum 2 years of customer service experience, preferably in a healthcare setting
* Excellent communication, problem-solving, and time management skills
* Ability to work effectively in a fast-paced environment with multiple priorities and deadlines

Why Work Here:

At Mayo Clinic Health System, we value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance. We also provide opportunities for professional growth and development in a dynamic healthcare environment. Our commitment to patient-centered care and safety sets us apart from other healthcare providers. Join our team and discover a career that makes a difference in the lives of others

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