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Customer Service Representative

2 months ago

Somerville, Massachusetts, United States Life Alive Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our Front of House Service Team at Life Alive. As a key member of our team, you will be responsible for delivering exceptional customer service in a welcoming and sustainable environment.

Key Responsibilities:

  • Greeting and Serving Guests: Greet guests and delivery drivers in a friendly and welcoming manner, ensuring a positive first impression.
  • Order Taking and Accuracy: Take orders accurately and efficiently, ensuring that orders are prepared and delivered to guests in a timely manner.
  • Food Service and Presentation: Assist with running food to tables from our line, maintaining high standards of food presentation and quality.
  • Cleanliness and Organization: Maintain the cleanliness and organization of the dining room, café stations, and surrounding areas.
  • Communication and Teamwork: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery and a positive guest experience.

Requirements:

  • Physical Demands: Ability to stand for long periods, reach and grasp overhead, lift and carry items weighing 50+ pounds, and work in a fast-paced environment.
  • Availability: Must be available to work a variety of shifts, including mornings, afternoons, and evenings, including weekends and holidays.

Perks and Benefits:

  • Meal Discount: 70% meal discount for all employees.
  • Wellness Initiatives: Free and discounted yoga, free mental health support (for full-time employees), and access to education and professional development opportunities.
  • Compensation and Benefits: Competitive hourly rate, 401(k) with vesting match, health insurance, dental and vision coverage (for full-time employees), and transportation benefits.

What We Offer:

  • Opportunity to Work with a Passionate Team: Join a team of like-minded individuals who share a passion for sustainability, hospitality, and customer service.
  • Professional Growth and Development: Opportunities for education and professional development, including culinary training, superfood education, and wellness lifestyle training.
  • Flexible Scheduling: Flexible scheduling to support your lifestyle and goals.