Customer Service Liaison

4 weeks ago


Kennedy Space Center, United States Orlando Health Full time
Job Summary

Orlando Health seeks a skilled Customer Service Specialist to handle unresolved patient complaints and concerns, driving overall customer satisfaction.

Key Responsibilities
  • Handle service issues from guests in a professional manner, utilizing excellent interpersonal skills.
  • Work collaboratively with patients, families, and healthcare teams to resolve concerns and improve the overall experience.
  • Develop and implement strategies to increase customer satisfaction and loyalty.
  • Provide exceptional customer service, ensuring a positive experience for all guests.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.


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