Customer Service Representative

4 weeks ago


Kennedy Space Center, United States NorthPoint Search Group Inc Full time
Customer Service Representative

At NorthPoint Search Group Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and courteously, providing excellent customer service at all times.
  • Respond to customer inquiries, issues, and complaints promptly and efficiently, ensuring customer satisfaction.
  • Utilize Salesforce to manage customer information, track interactions, and document case resolutions.
  • Collaborate with other departments to resolve complex customer issues and provide a seamless service experience.
  • Proactively identify and escalate potential customer concerns or trends to management.
  • Maintain a thorough knowledge of our products, services, and policies to effectively assist customers.
  • Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and case resolution time.

Qualifications:

  • Minimum of 2 years of experience in a call center environment, preferably in customer service or support roles.
  • Proficiency in using Salesforce for customer relationship management (CRM) and case management.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with a customer-centric approach.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • High level of empathy, patience, and a positive attitude when dealing with customers.
  • Ability to work independently and as part of a team in a hybrid work setting.

Benefits:

  • Competitive salary ranging from $42,000 to $48,000 annually.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off (PTO) and holiday pay.
  • 401(k) plan with company matching.
  • Ongoing training and professional development opportunities.
  • Flexible hybrid work environment.


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