Tax Office Operations Manager

20 hours ago


Germantown, Maryland, United States H&R Block Full time
Job Summary

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our tax office team, you will be responsible for supporting the Multi-Unit Team Leader and ensuring the consistent execution of Service Standards in our retail office.

Key Responsibilities:

  • Support the Multi-Unit Team Leader in daily operations and provide guidance to tax office associates
  • Ensure clients are scheduled properly and conflicts are resolved in a timely manner
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
  • Communicate essential information to office associates through daily huddles

Requirements:

  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision

About H&R Block:

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.


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