Customer Service Liaison

3 weeks ago


Emmetsburg, Iowa, United States Wild Rose Casino & Resort Full time
The role of Guest Services Representative at Wild Rose Casino & Hotel involves a range of essential functions, including assisting players at the cage, promoting property amenities, and resolving guest complaints. To excel in this position, you should possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Job Responsibilities

Some of the key job responsibilities of this position include:
  • Assisting players at the cage
  • Signing up new players and club members
  • Redeeming member points
  • Promoting property amenities
  • Participating in special functions
  • Resolving guest complaints

Requirements

To be successful in this role, you should have strong communication and problem-solving skills, as well as the ability to type accurately and record transactions efficiently. You should also be able to work effectively in a fast-paced environment and provide exceptional customer service.

What We Offer

As a valued team member, you will receive a competitive salary, plus tips and attendance incentives. You will also have access to employee benefits, which may vary by location, position, length of service, and employment status. At Wild Rose Casino & Hotel, we strive to create a positive work environment and deliver exceptional guest experiences.

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