Automotive Service Team Lead

5 days ago

Fridley, Minnesota, United States Jiffy Lube Full time

At Jiffy Lube, we are seeking an experienced Automotive Service Team Lead to join our team. As a key member of our management team, you will be responsible for providing top-notch service to our customers while guiding the crew and ensuring consistent revenue growth.

Overview

Jiffy Lube is a leading provider of vehicle maintenance and repair services with over 500 locations across North America. Our company culture emphasizes providing exceptional quality customer service through ethical selling and product knowledge.

Job Summary

We offer a competitive salary of $14.75 per hour, plus incentive bonus pay for performance. Enjoy flexible working hours from Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 5:00 p.m., and closed on Sundays. You will also have access to our comprehensive benefits package, including employee discount program every 6 months, medical coverage, 401(K) retirement plans, training certifications, paid vacation days, and swag awards.

Responsibilities

  • Work closely with the General Manager to ensure consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus.
  • Coach and execute excellent customer service while creating an exceptional guest experience.
  • Set a positive example as a leader while building team engagement and efficiency.
  • Ensure our quality control measures and processes are followed consistently.
  • Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager on any critical initiatives.
  • Assist the General Manager with budgeting, sales forecasts, financial performance, expense controls, etc.
  • Provide clear and detailed direction to the team consistently.
  • Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE).
  • Provide guidance and mentoring to the automotive technicians and CSA's.
  • Perform opening and closing duties when the General Manager is off.
  • Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and the business need.
  • Lets daily team huddles and store meetings. Setting the direction for achieving the business goals.
  • Manages inventory and product order that meets the business need.
  • Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests.
  • Assist guests with their questions and needs. In-person, electronically, or via the telephone.

Qualifications

  • One to three years of retail management experience; Professional automotive experience is not required.
  • Must have exceptional oral and written communication skills.
  • Is a proven leader that possesses the ability to inspire and motivate diverse groups of people.
  • Has sound business sense and a comprehensive understanding of the retail industry.
  • Can analyze, comprehend, and recommend financial objectives that help increase sales and service results.
  • Demonstrate a positive, helpful attitude as well as professional conduct and appearance always.
  • Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
  • Has a "Guest First" mindset.
  • You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Must be able to stand on your feet on hard surfaces like concrete or metal.
  • Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes.
  • Must be able to lift and move work-related items up to 50 pounds.
  • Perform all other duties as assigned or needed.
  • Must be at least 18 years of age.
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

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