Housekeeping Operations Manager
2 weeks ago
Housekeeping Operations Manager
Job Category: Housekeeping Requisition Number: EXECU02164
Job Overview
As the Housekeeping Operations Manager, you will be responsible for ensuring the cleanliness and efficiency of all public areas and guest accommodations within the hotel. Your leadership will be crucial in maintaining high standards of service and guest satisfaction.
Key Responsibilities
- Supervise and inspect public spaces to ensure they meet the hotel's cleanliness standards and exceed guest expectations.
- Develop and manage work schedules based on anticipated occupancy levels.
- Lead team meetings and address disciplinary matters as necessary.
- Set, communicate, and monitor performance standards for the housekeeping team.
- Conduct regular training sessions aligned with AURO Hotels and brand standards, focusing on cleaning techniques and safe product usage.
- Collaborate with team members to deliver exceptional service to guests.
- Ensure that all guest rooms and public areas adhere to AURO Hotels and brand cleanliness standards.
- Perform quarterly inspections of guest rooms and generate maintenance requests as needed.
- Check linen closets and carts for cleanliness and adequate supplies.
- Utilize a comprehensive inspection system to verify the quality of cleaned rooms.
- Coordinate housekeeping operations with other departments, including Front Office and Engineering.
- Manage staffing and payroll in accordance with productivity and budgetary guidelines.
- Prepare payroll and schedules, monitoring actual versus budgeted payroll expenses.
- Fulfill Manager On Duty responsibilities as assigned.
- Maintain appropriate inventory levels of linens, chemicals, and amenities, conducting inventories as required.
- Work closely with the General Manager to gain insight into all hotel operations and provide assistance as needed.
- Keep supervisors informed of any significant issues or concerns.
- Conduct performance evaluations for direct reports as required.
- Assist the team with cleaning tasks, inspections, and overall cleanliness of the lobby area.
Qualifications
Experience:
- 2-3 years of supervisory experience in hotel housekeeping or a related field.
- Prior experience as a Housekeeping Manager or Supervisor in a branded hotel is essential.
Education:
- Associate's degree or higher in Hospitality Management or a related discipline.
Skills:
Must possess strong communication skills and be proficient in English.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
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