Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Care Specialist to join our Air Export team at PeopleShare. As a key member of our team, you will be responsible for providing exceptional customer service, handling inquiries, and ensuring the smooth transportation of cargo.
Key Responsibilities:
- Provide timely and professional responses to customer inquiries regarding air export shipments.
- Act as the primary point of contact for updates on cargo status, offering solutions and alternatives as needed.
- Collaborate with airlines and international teams to ensure seamless transportation of freight.
- Identify opportunities to offer additional services to meet client needs.
- Maintain excellent phone and email etiquette, ensuring a positive customer experience in every interaction.
Requirements:
- 1-3 years of airfreight import/export experience, with a preference for export experience.
- Strong customer service skills, including comfort with handling phone calls and emails in a fast-paced environment.
- Ability to provide de-escalation strategies and problem-solving.
- Excellent communication skills, both verbal and written.
- Team-oriented mindset with a focus on collaboration.
- Adaptable with a desire to learn and grow within the company.
Perks and Benefits:
- Competitive hourly rate of $23 an hour.
- Weekly pay.
- Opportunity for growth and potential to transition to a permanent role based on performance.
- Work in a supportive, team-driven environment with a focus on long-term development.
We are excited to have you join our team and contribute to our mission of providing exceptional customer service and ensuring the smooth transportation of cargo.
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