Customer Service Representative

2 weeks ago


The Woodlands, United States PeopleShare Full time
Customer Care Specialist Job Description

We are seeking a highly skilled Customer Care Specialist to join our Air Export team at PeopleShare. As a key member of our team, you will be responsible for providing exceptional customer service, handling inquiries, and ensuring the smooth transportation of cargo.

Key Responsibilities:

  • Provide timely and professional responses to customer inquiries regarding air export shipments.
  • Act as the primary point of contact for updates on cargo status, offering solutions and alternatives as needed.
  • Collaborate with airlines and international teams to ensure seamless transportation of freight.
  • Identify opportunities to offer additional services to meet client needs.
  • Maintain excellent phone and email etiquette, ensuring a positive customer experience in every interaction.

Requirements:

  • 1-3 years of airfreight import/export experience, with a preference for export experience.
  • Strong customer service skills, including comfort with handling phone calls and emails in a fast-paced environment.
  • Ability to provide de-escalation strategies and problem-solving.
  • Excellent communication skills, both verbal and written.
  • Team-oriented mindset with a focus on collaboration.
  • Adaptable with a desire to learn and grow within the company.

Perks and Benefits:

  • Competitive hourly rate of $23 an hour.
  • Weekly pay.
  • Opportunity for growth and potential to transition to a permanent role based on performance.
  • Work in a supportive, team-driven environment with a focus on long-term development.

We are excited to have you join our team and contribute to our mission of providing exceptional customer service and ensuring the smooth transportation of cargo.



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