Customer Service Representative

1 week ago

The Woodlands, United States Westway Feed Products LLC Full time
Customer Service Specialist

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Westway Feed Products LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our internal and external customers, ensuring their needs are met in a timely and efficient manner.

Key Responsibilities:

  • Manage customer communication via phone, email, and text, entering orders into the system and ensuring timely delivery.
  • Collaborate with production facilities to resolve customer product or service issues, ensuring high levels of customer satisfaction.
  • Process no-ships, credits, adjustments, and re-bills daily, adhering to company policy guidelines.
  • Interact with freight providers and payables research, as well as transportation information.
  • Provide timely and professional communication with clients and colleagues, offering feedback and support as needed.
  • Assist the sales team with price FX support and customer communication.
  • Identify and resolve customer issues, using judgment to find solutions and follow through in a timely manner.

Requirements:

  • Previous customer service experience, preferably in the industry.
  • Strong interpersonal and communication skills, with a positive and professional attitude.
  • Attention to detail, problem-solving, prioritization, time management, and organizational skills.
  • Ability to manage multiple tasks, adapt to changing priorities, and meet business deadlines.
  • Enthusiasm and adaptability, with a practical approach to delivering value to the business.
  • Ability to work collaboratively with cross-functional teams.
  • Proficiency in Microsoft Office suite and ability to learn new software.
  • Ability to work independently with general direction from a supervisor.

What We Offer:

We provide a fast-paced, stimulating, and global environment that will challenge your abilities and channel your talents. We offer a competitive salary and benefits package, combined with outstanding career development opportunities in a leading global company.

Our Values:

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We promote equal opportunities in employment and actively build and develop diverse teams. All qualified applicants will receive equal treatment without regard to race, color, sex, gender, age, religion, or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment, genetic information, or any characteristic protected by local law.

Equal Opportunities:

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace and are happy to discuss any reasonable adjustments you may need to participate in our recruitment process.

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