Site Operations Manager

2 weeks ago


Baxter, United States Zips Car Wash Full time
Job Overview

We are seeking a highly motivated and experienced Site Manager to oversee the day-to-day operations of our car wash facility. As a Site Manager, you will be responsible for maintaining a clean and functional environment, ensuring excellent customer service, and promoting the delivery of exceptional customer experiences.

Key Responsibilities
  • Maintain all aspects of the site to ensure optimal performance and customer satisfaction
  • Recruit, interview, and hire site-level team members, and provide ongoing training and education
  • Create and manage team member schedules, assign responsibilities, and set financial goals and sales targets
  • Open and close the site, facilitate daily operations, and perform minor equipment repairs as needed
  • Engage customers, promote our Unlimited Wash Club, and monitor and control daily labor percentages and preventative wash maintenance
  • Ensure timely completion of daily, weekly, and monthly reporting, and consistently uphold and enforce company policies
  • Monitor, control, and troubleshoot chemicals daily, and strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
Requirements
  • 2 years of experience in a management role
  • 3 years of sales or customer service experience
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment
  • High School Diploma or Equivalent
  • Preferred: Associate degree or higher in business or related field, or previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets
What We Offer
  • Competitive Pay
  • Incentive/Commission Pay
  • DailyPay
  • Tuition Reimbursement
  • Free Car Washes
  • 401K Match
  • Health, Dental, and Vision Insurance
  • Paid Time Off


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