Customer Service Representative
1 month ago
Ace Hardware stores are committed to creating a positive 'Neighbors Serving Neighbors' atmosphere. As a Customer Service Representative, you'll play a key role in achieving this goal by delivering outstanding customer experiences.
Job DescriptionThis role requires a strong ability to understand customer needs and provide tailored solutions. You'll work closely with customers to resolve issues, promote products, and ensure maximum satisfaction.
Main Responsibilities- Contribute to maintaining a visually appealing store environment
- Promote sales growth by offering excellent customer service
- Team up with colleagues to achieve exceptional customer experiences
- Develop long-term relationships with customers
- Propose innovative ideas to boost sales, including marketing initiatives and store renovations
- Maintain the cleanliness of the storefront
- Respond promptly to phone calls and connect customers with suitable team members
- Provide expert advice on product features and benefits
- Greet customers warmly upon entry and bid farewell upon departure
- Ongoing training and professional development opportunities
- Pathways for career advancement
- A supportive and collaborative work environment
- Competitive compensation packages
- Substantial employee discounts
- PTO for part-time and full-time staff
- Demonstrate exceptional customer service skills
- Be open to learning various aspects of the store
- Welcome DIY experience, though training is provided
- Understand fundamental sales principles and customer service practices
- Exhibit strong communication and interpersonal skills
- Showcase a warm and energetic demeanor with a customer-centric attitude
- Excel under pressure
- Affirm your flexibility to adapt to varied shift schedules
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