Customer Service Representative

1 month ago


Clarkston, United States Ace Hardware Full time
Overview

Ace Hardware stores are committed to creating a positive 'Neighbors Serving Neighbors' atmosphere. As a Customer Service Representative, you'll play a key role in achieving this goal by delivering outstanding customer experiences.

Job Description

This role requires a strong ability to understand customer needs and provide tailored solutions. You'll work closely with customers to resolve issues, promote products, and ensure maximum satisfaction.

Main Responsibilities
  • Contribute to maintaining a visually appealing store environment
  • Promote sales growth by offering excellent customer service
  • Team up with colleagues to achieve exceptional customer experiences
  • Develop long-term relationships with customers
  • Propose innovative ideas to boost sales, including marketing initiatives and store renovations
  • Maintain the cleanliness of the storefront
  • Respond promptly to phone calls and connect customers with suitable team members
  • Provide expert advice on product features and benefits
  • Greet customers warmly upon entry and bid farewell upon departure
What We Offer
  • Ongoing training and professional development opportunities
  • Pathways for career advancement
  • A supportive and collaborative work environment
  • Competitive compensation packages
  • Substantial employee discounts
  • PTO for part-time and full-time staff
Essential Qualities
  • Demonstrate exceptional customer service skills
  • Be open to learning various aspects of the store
  • Welcome DIY experience, though training is provided
  • Understand fundamental sales principles and customer service practices
  • Exhibit strong communication and interpersonal skills
  • Showcase a warm and energetic demeanor with a customer-centric attitude
  • Excel under pressure
  • Affirm your flexibility to adapt to varied shift schedules


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