Conversational Messaging Product Visionary

1 week ago


Atlanta, Georgia, United States Invoca Full time

Invoca is the industry leader in AI and machine learning-powered Conversation Intelligence, boasting over 300 employees, 2,000+ customers, and $100M in revenue.

We are building a world-class SaaS company with tremendous opportunities for growth. With over $184M in funding from leading venture capitalists, we are poised to continue innovating and expanding our product offerings.

About the Role

As a Staff Product Manager for Conversational Messaging at Invoca, you will play a key role in shaping and executing our product vision for revenue execution use cases across SMS & webchat communication channels.

You will work closely with cross-functional teams to leverage digital and conversational data to provide consumers with a next-generation conversational AI experience, optimizing for lead conversion and customer experience.

Your professional background will be pivotal in ensuring that our multi-channel (Phone, SMS, Webchat) AI product strategy aligns with our business objectives and ever-changing customer needs.

Key Responsibilities
  • Partner with engineers focusing on asynchronous - SMS, Webchat - communication channel use cases within Invoca's revenue execution product strategy.
  • Evaluate new tools and technologies to enhance our conversational messaging product offerings.
  • Work closely with engineering, product operations, marketing, sales, and customer success teams to gather requirements and plan releases that address business needs.
  • Track and analyze the performance of conversational messaging releases using metrics and customer feedback to drive continuous improvement.
Requirements
  • 7+ years of experience in product management, including experience with B2B SaaS and enterprise customer focus.
  • At least 1+ year of experience leading a product for conversational messaging - SMS and Webchat - including creating strategy, pricing & packaging, large marketing initiatives, shipping products, measuring outcomes, and reporting on performance.
  • Deep understanding of SMS & Webchat best practices, including the latest innovations in conversational AI / AI agent capabilities.
  • Experience crafting, owning, and driving a roadmap that spans multiple product development scrum teams.
What We Offer
  • Paid Time Off - 20 days off for all full-time employees, plus 16 paid holidays, 10 days of Compassionate Leave, volunteer time, and more.
  • Healthcare - Medical, dental, and vision coverage, with multiple plan options to suit your needs.
  • Retirement - A 401(k) plan with a company match of up to 4%.
  • Stock options - All employees are invited to ownership in Invoca through stock options.
  • Employee Assistance Program - Well-being support for personal matters and everyday life topics.
  • Paid Family Leave - Up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
  • Paid Medical Leave - Up to 12 weeks of 100% paid leave for childbirth and medical needs.
  • Sabbatical - An additional week of PTO and a bonus after 7 years of service.
  • Wellness Subsidy - A subsidy for gym memberships, fitness classes, and more.
  • Position Base Range - Salary range: $130,000-$170,000, plus bonus potential.

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