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Customer Service Representative
2 months ago
{"h1": "Member Services Representative - Full Time", "p": "At Planet Fitness - Fitton Clubs, we are seeking a motivated Member Services Representative to provide exceptional customer service to our members, prospective members, and guests. As a key member of our team, you will be responsible for creating a Judgement Free member experience, ensuring that every interaction is positive and professional.", "ul": [{"li": "Provide exceptional customer service to members, prospective members, and guests, ensuring a Judgement Free experience."}, {"li": "Answer phones in a friendly manner and assist callers with a variety of questions."}, {"li": "Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests."}, {"li": "Respond to member questions and concerns in a timely and professional manner."}, {"li": "Conduct beverage or merchandise purchases on the point to sale system."}, {"li": "Utilize POS system to assist with new membership cards, change of address and billing or payment questions."}], "h2": "Club Cleanliness and Maintenance", "ul": [{"li": "Maintain a clean and orderly front desk area and lobby."}, {"li": "Regular facility cleaning and upkeep, including mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights."}, {"li": "Regular cleaning of all exercise equipment and tanning beds."}, {"li": "Regular restroom and wet area cleaning and stocking."}], "h2": "Qualifications & Requirements", "ul": [{"li": "Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire."}, {"li": "Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations."}, {"li": "Prior Customer Service experience preferred."}, {"li": "Must be 18 years of age or older."}, {"li": "High School diploma/GED equivalent required."}, {"li": "Upbeat, positive and professional attitude."}, {"li": "Punctuality and reliability are a must."}, {"li": "Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency."}], "h2": "Physical Demands/Requirements", "ul": [{"li": "Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion."}, {"li": "Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).", "li": "Ability to talk continually in person or on the phone during shift."}, {"li": "Maintain physical ability to administer CPR in the event of medical emergency."}, {"li": "Ability to see in normal visual range with or without correction."}, {"li": "Ability to hear in the normal audio range with or without correction."}], "h2": "Why you should join Planet Fitness - Fitton Clubs", "ul": [{"li": "Contribute to changing peoples lives every day by helping us create a healthier Planet."}, {"li": "Work alongside an amazing group of talented, dynamic professionals."}], "h2": "Benefits", "ul": [{"li": "Medical, Dental, Vision Insurance"}, {"li": "PTO Paid Time Off"}, {"li": "Free Black Card Membership"}, {"li": "401(K) and Roth Retirement Savings Plans"}, {"li": "Healthcare and Dependent Care Flexible Spending Accounts"}, {"li": "STD, LTD, Term Life Insurance and other benefits"}]
