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Customer Service Representative

1 month ago

Orem, Utah, United States Classic Fun Center Full time
Job Title: Contact Center Assistant

Job Description:
We are seeking a highly motivated and detail-oriented Contact Center team member to join our team at Classic Fun Center. The ideal candidate will have prior experience in handling phone lines or bookings and demonstrate a strong commitment to providing excellent guest service.

Key Responsibilities:
  • Answer and manage incoming calls in a professional and courteous manner.
  • Handle booking inquiries, reservations, and other customer requests.
  • Provide accurate information about our services, products, and promotions.
  • Resolve customer issues promptly and effectively, ensuring a high level of guest satisfaction.
  • Maintain detailed and accurate records of customer interactions.
  • Work collaboratively with other team members to ensure seamless service delivery.
  • Follow established protocols and procedures to ensure consistency and quality in service.
  • Continuously update knowledge of company services and products.
  • Perform other related duties as assigned by the Contact Center Manager.

Key Attributes:
  • Enthusiastic and friendly demeanor.
  • Strong commitment to providing outstanding guest service.
  • Ability to work independently and as part of a team.
  • Capable of handling stressful situations with patience and professionalism.

Requirements:
  • High school diploma or equivalent.
  • Previous experience in a contact center, guest service, or bookings role preferred.
  • Exceptional verbal communication skills.
  • Strong listening and problem-solving abilities.
  • Ability to work effectively under pressure and manage multiple tasks.
  • Detail-oriented with excellent organizational skills.
  • Proficiency in using computers and relevant software applications.
  • Flexible availability to work any time between 8:45 AM - 7 PM.
  • Spanish Speaking preferred.
  • 15-30 hours a week.

Benefits:
  • Pay ranging from $16-$19.
  • Free access to Classic for your family and friends.
  • Comprehensive training program.
  • Opportunity for career advancement.
  • Friendly and supportive work environment.