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Customer Service Representative

1 month ago

Orem, Utah, United States After Full time

We are seeking a compassionate and detail-oriented Customer Service Representative to join our Care Team at After.com. As a key member of our team, you will be the main point of contact for individuals or families using our services, providing exceptional care and support during a difficult time.

This role requires strong communication and interpersonal skills, as well as the ability to work in a high-pressure, fast-paced environment. You will work closely with our Care Coordinator and Funeral Director to receive permits and authorizations, answer inbound calls, and finalize arrangements.

Key Responsibilities:

  • Provide exceptional customer service and support to families in need
  • Work closely with Care Coordinator and Funeral Director to receive permits and authorizations
  • Answer inbound calls and provide information on pricing and services
  • Finalize and fulfill final arrangements
  • Outreach to family members via phone or text to arrange services and provide updates

Requirements:

  • Strong background in customer service and communication
  • Ability to work in a high-pressure, fast-paced environment
  • Excellent organizational and time management skills
  • Ability to build trust with individuals quickly
  • Ability to speak calmly and in a professional empathetic tone at all times

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package

We are excited to welcome a new Customer Service Representative to our team and look forward to hearing from you.