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Sales Floor Leader
2 months ago
Compensation: $27.50 per hour
POSITION OVERVIEW:
Under the guidance of the Group Sales or Department Manager, the Team Lead provides daily oversight to team members in a designated department within the store. Responsibilities include managing merchandise presentation, inventory oversight, pricing strategies, sales initiatives, restocking, and enhancing customer service experiences.
KEY RESPONSIBILITIES:
- Assists the Group Sales Manager (GSM) or Department Manager (DM) in reaching departmental sales targets, gross margin goals, inventory shrinkage control, and payroll objectives.
- Directs daily activities of department associates.
- Creates and manages task lists for efficient workflow.
- Implements all merchandising directives, including maintaining plan-o-grams as established by corporate guidelines.
- Ensures a welcoming and efficient shopping experience for all customers.
- Collaborates with the GSM/DM and Human Resources Manager to recruit service-oriented associates; participates in the hiring process and training coordination; provides input on performance evaluations; prepares weekly schedules; and motivates team members to foster positive customer relations and a collaborative work environment.
- Addresses customer and associate concerns in partnership with the GSM/DM and HR Manager.
- Maintains exceptional personal customer service standards, striving for results that exceed company averages.
- Stays informed on product knowledge through ongoing training and conducts product demonstrations for staff.
- Assists the GSM/DM with organizing special events, ensuring pricing accuracy, inventory integrity, and proper display of advertised items.
- Supports the GSM/DM in executing supervisory responsibilities in line with company policies and applicable laws, including interviewing, training, work assignment, performance evaluation, and maintaining a positive workplace.
- Delivers an outstanding customer experience by helping customers make informed purchasing decisions through:
- Identifying and assessing customer needs,
- Providing tailored product recommendations,
- Promoting various programs, including membership and in-store services.
- Performs additional duties as assigned.
QUALIFICATIONS:
- Education: High School Diploma or equivalent.
- Experience: 2 to 4 years in retail sales; supervisory experience is advantageous.
SKILLS AND ABILITIES:
- Ability to perform calculations related to discounts, commissions, and percentages.
- Ability to analyze reports effectively.
- Strong presentation skills to communicate with managers, associates, customers, and the public.
- Proficient in conducting meetings and presentations.
- Competence in PC-based applications, including word processing, spreadsheets, and inventory management systems.
- Excellent interpersonal skills to build effective relationships with coworkers, customers, and corporate staff.
TRAVEL REQUIREMENTS:
- N/A
PHYSICAL DEMANDS:
- Regularly required to stand and walk during shifts.
- Occasionally required to use ladders and stairs.
- Constant communication with others to exchange information.
- Occasional repetitive motions involving wrists, hands, and fingers.
- Occasional operation of machinery and power tools.
- May occasionally lift and move objects up to 100 pounds with assistance.
- Occasional work in confined spaces and noisy environments.
INDEPENDENT JUDGMENT:
- Performs duties within the framework of company policies and objectives, utilizing judgment to adapt guidelines to achieve desired outcomes.
BENEFITS:
- Enjoy discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, Voluntary benefits, 401k Retirement Savings, Paid holidays, Paid vacation, Paid sick time, and more.
Bass Pro Shops is committed to equal opportunity employment, ensuring hiring decisions are made without discrimination based on race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other protected status.
Reasonable accommodations are available for qualified individuals with known disabilities under applicable laws.