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Director of Multifamily Portfolio Management

2 months ago

Palm Beach Gardens, Florida, United States RPM Living Full time
About the Role

RPM Living is seeking a seasoned leader to fill the position of Vice President of Operations. This key role will be responsible for leading a team of Regional Vice Presidents and driving strategic and tactical leadership to optimize performance and effectiveness.

Key Responsibilities
  • Team Management:
    • Recruit and interview candidates for Regional Vice President positions
    • Conduct 1-on-1 meetings with direct reports, including coaching, conflict resolution, goal setting, and quarterly check-ins
    • Manage HR issues and conduct onboarding and training for team members
    • Coach multifamily team members to success and hold individuals accountable for achieving results
    • Ensure alignment of individual priorities with overall business objectives
    • Lead change management strategies and plans to maximize associate adoption
  • Client Management:
    • Build, develop, and maintain positive relationships with owners and clients
    • Provide visible, ethical leadership across the multifamily platform, ensuring a culture of high standards of conduct and unparalleled service
    • Provide ownership with financial analysis and comparisons to support performance initiatives and results
  • Systems Management:
    • Utilize and optimize the firm's technology solutions to extract and monitor performance analytics
    • Partner with key stakeholders to identify technologies and solutions for actionable insights, focusing on identifying new opportunities and optimizing relationships, revenue, and the firm's overall value
  • Reporting:
    • Monitor monthly financial reviews with Regional Vice Presidents and ensure sites are on track to meet budget goals
    • Benchmark property performance against regional and national averages
    • Oversee policies for property operations
    • Work closely with the Risk Management department and review the status of liability and property damage claims
  • Financial Management:
    • Identify and implement new business opportunities for increasing revenue potential
    • Lead the multifamily portfolio in annual budget review and preparation, working in conjunction with Regional Vice President leaders to align with corporate revenue growth and financial goals
    • Analyze internal business processes relative to property operations
    • Develop and inspire a culture where financial information is utilized to evaluate the ongoing effectiveness of current plans, programs, and initiatives
  • Administrative Duties:
    • Create and implement action plans for underperforming assets
    • Monitor expense controls and implement initiatives to achieve or exceed budget
  • Business Development/Due Diligence & Transitions:
    • Respond to RFPs and create new business pitches
    • Assist clients in identifying new opportunities and help underwrite deals based on operational knowledge and market conditions
    • Work closely with the Transitions and Due Diligence team to assign walkers/auditors for upcoming communities and analyze assets to provide feedback to clients
    • Attend DD, prepping, and task completion items for property transitions