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Premium Account Development Specialist
1 week ago
The Premium Experience Manager will focus on enhancing the premium membership experience and driving growth in the Tri-State Area. Key objectives include retaining existing premium members, increasing revenue, and expanding our premium membership base.
Responsibilities:
- Develop and execute strategies to improve customer satisfaction and loyalty.
- Achieve sales and revenue targets through effective upselling and cross-selling.
- Collaborate with the sales team to identify and capitalize on new business opportunities.
- Establish and maintain strong relationships with corporate partners and local businesses.
- Provide education and support to account holders on key ticket functions and services.
- Maintain accurate records in CRM and Tickets.com (TDC) Ticketing System.
- Address account holder inquiries and requests in a timely and professional manner.
