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Premium Billing Team Lead
2 months ago
About the Role:
The Premium Billing Supervisor will oversee a team of Billing Specialists in our Worksite Premiums team. This is an excellent position to display and increase your leadership and communications skills. This position has the option to be remote.
Key Responsibilities:
- Manage a team of about 15 entry-level associates.
- Approve timesheets and manage associates' time off.
- Manage Macess workflow for the team.
- Collaborate with the Billing Manager on suspense and posting reports.
- Manage workflow coverage for the mailbox while associates are out of office.
- Collaborate with other Operations areas on billing issue resolution.
- Attend calls on groups as needed.
- Complete special projects and tasks as assigned.
Requirements:
- High School Graduate or equivalent (GED); financial or insurance industry knowledge preferred.
- 1-3 years of leadership skills and/or professional office experience from a business perspective.
- Strong proficiency with computers, especially logging records, and Microsoft Office Excel and Word.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Strong organization skills with extreme attention to detail.
- Ability to make procedural decisions and judgments on sensitive, confidential issues.
- Dependable, flexible, and ability to maintain confidentiality.
- Strong data and records management skills.
Professional Development:
- Establish annual objectives for professional growth.
- Keep pace with developments in the discipline.
- Learn and apply technologies that support professional and personal growth.
- Participate in the evaluation process.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.
AAP/EEO Statement:
ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.
