Pharmacy Technician

4 weeks ago

Baltimore, Maryland, United States MedStar Health Full time

Job Summary

MedStar Health is seeking a skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will assist pharmacists in all areas of pharmacy operations, including prescription preparation, sales transactions, customer service, and purchasing and inventory maintenance.

Key Responsibilities

  • Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards.
  • Organize prescription orders on the counter in order of priority; retrieve labels from the printer; arrange paperwork, labels, monographs, and bags; use appropriate stamps and notes; and, retrieve stock from the shelf.
  • Perform phone and face-to-face customer service functions such as: taking in refill requests, new prescriptions, calls doctors for refill authorizations and pre-authorizations. Troubleshoot patients' questions and concerns.
  • Prepare prescriptions for dispensing: count and verify medication, label vials appropriately, and, prioritize waiters.
  • Process cash, check, credit card, and payroll deduction transactions; secure appropriate signatures; ensure compliance with HIPAA requirements; prepare delivery tickets; reconcile delivery transactions; perform end of day register procedures; run daily cash report and complete deposits as assigned.
  • Process refills, and perform data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; bring to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoot insurance claim rejects; and, follow up on problem prescriptions.
  • Receive, check, and put away the daily order; return medication to the shelf after filling; follow established inventory management procedures; participate in physical inventory process at intervals determined by management.
  • Greet customers immediately either in person or within three rings via telephone; perform intake of refill requests and new prescriptions, gather patient demographics and insurance information; clearly mark and prioritize waiting customers. Monitor the waiting room, by making sure they know who is waiting and whom they are waiting for.
  • Participate in meetings and on committees and represent the department and hospital in community outreach efforts. Participate in multi-disciplinary quality and service improvement teams.

Requirements

  • High School Diploma or GED or equivalent required.
  • 1 year 6 months pharmacy technician experience in a retail setting or equivalent training required.
  • Must have successfully completed the pharmacy technician certification through the nationally accredited certification examination of PTCB (Pharmacy Technician Certification Board) within 180 Days required or the ExCPT (Exam for the Certification of Pharmacy Technicians) within 180 Days required and Pharmacy technician licensure or registration as required by the state where the pharmacy is located required.

Preferred Qualifications

  • Basic computer skills.
  • Basic math skills.
  • Verbal and written communication skills.
  • Excellent customer service skills and problem-solving skills.

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