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Pet Care Service Liaison

2 months ago

Dublin, Ohio, United States Banfield Pet Hospital Full time
Client Service Coordinator
Job Overview:

The Client Service Coordinator plays a vital role in ensuring a seamless experience for both clients and their pets at our facility. This position is essential in managing the flow of clients and pets, while also maximizing the efficiency of our veterinary team.


Key Responsibilities:
  • Facilitate the movement of clients and their pets throughout the hospital.
  • Enhance the productivity of the veterinary medical staff.
  • Maintain effective communication with team members and clients.
  • Oversee client and pet care in a friendly and organized manner.
  • Promote client loyalty and encourage referrals.

Additional Duties:
  • Market hospital services to attract new clientele.
  • Direct clients and pets to ensure optimal care.
  • Increase the number of pets attended to by the team.
  • Deliver outstanding service and provide educational support to clients.
  • Assist clients with necessary documentation and guidance.
  • Handle financial transactions and complete administrative responsibilities.

Qualifications:
  • Strong customer service orientation.
  • Excellent communication abilities.
  • Effective time management skills.
  • Proficient problem-solving capabilities.
  • Competence in computer applications.

Work Environment:
  • Involves significant computer usage.
  • Comfortable interaction with animals is required.
  • May necessitate working beyond standard hours.
  • Physical capability to manage pets and related equipment.
  • Exposure to various workplace hazards.

Education and Experience:
  • Preferred: High School Diploma.
  • Desirable: Background in healthcare and experience in customer service.

About Our Organization:

Banfield Pet Hospital is committed to a drug-free, smoke-free workplace and is an equal opportunity employer that values diversity. We strive to create a supportive environment where every individual is treated with respect.