Front Desk Associate

1 day ago


Livonia, Michigan, United States Dave & Buster Full time
Job Summary

We are seeking a highly motivated and enthusiastic Front Desk Associate to join our team at Dave & Buster's. As a Front Desk Associate, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities
  • Guest Experience: Deliver exceptional guest service by greeting guests, answering questions, and resolving any issues that may arise.
  • Front Desk Operations: Manage the front desk area, ensuring it is clean, organized, and well-stocked with supplies.
  • Communication: Effectively communicate with guests, team members, and management to ensure seamless operations.
  • Problem-Solving: Anticipate and resolve guest complaints in a professional and courteous manner.
  • Team Collaboration: Work collaboratively with other team members to achieve common goals and objectives.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, handling multiple tasks and priorities simultaneously.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to articulate clear messages to guests and team members.
  • Customer Service Skills: Provide exceptional customer service, ensuring a positive experience for all guests.
  • Teamwork Skills: Demonstrate a strong ability to work collaboratively with others, building positive relationships and contributing to a cohesive team environment.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Physical Demands: Meet the physical demands of the role, including standing for long periods, lifting up to 30 pounds, and moving about the facility.
What We Offer
  • Competitive Compensation: Earn a competitive hourly rate, with opportunities for advancement and professional growth.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, vision, and 401(k) options.
  • Fun and Dynamic Work Environment: Work in a fast-paced, dynamic environment that is fun and engaging, with opportunities to develop new skills and build relationships with colleagues.

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