Front Desk Associate

2 months ago


Livonia, Michigan, United States Dave & Buster Full time
Job Summary

We are seeking a highly motivated and enthusiastic Front Desk Associate to join our team at Dave & Buster's. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment.

Key Responsibilities
  • Guest Experience: Deliver an unparalleled guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.
  • Front Desk Operations: Act as an ambassador to the building, greeting guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and other front desk activities.
  • Communication: Communicate effectively with multiple guests while generating enthusiasm for Dave & Buster's.
  • Problem-Solving: Calmly respond to dissatisfied guests and call issues to manager's attention.
  • Teamwork: Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate.
  • Inventory Management: Conduct merchandise inventory during and after shift, if applicable.
  • Adaptability: Work days, nights, and/or weekends as required, and be flexible in a fast-paced environment.
Requirements
  • Age: Must be at least 16 years of age.
  • Communication Skills: Must be able to articulate clear greetings, requests for assistance, and farewells to guests.
  • Physical Demands: Must be able to lift and carry up to 30 pounds, move about the facility, and stand for long periods of time.
What We Offer
  • Competitive Compensation: $13.75 per hour.
  • Benefits Package: Medical, dental, vision, 401K, and more.

We are an equal opportunity employer and participate in E-Verify in states where required.


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