Game Operations Manager

1 week ago


Atlanta, Georgia, United States Activate Games Full time

**Job Description:**

Company Overview

Activate Games is a premier interactive gaming facility seeking a skilled General Manager to lead our team. We strive to provide an exceptional gaming experience for our customers, and we're looking for a dedicated individual to help us achieve this goal.

Key Responsibilities:
  • Business Development:
    • Oversee day-to-day operations, ensuring seamless execution of company goals.
    • Develop and implement business initiatives to drive growth and increase brand awareness.
    • Collaborate with the marketing department to create effective marketing campaigns.
    • Engage with customers through email and phone communications.
    • Participate in regular business-focused meetings to discuss company initiatives and development opportunities.
  • Customer Relations:
    • Provide exceptional customer service by checking-in customers, handling payments, and coaching team members.
    • Schedule shifts to ensure meaningful interactions with customers during their gaming experience.
    • Maintain a positive attitude to create a lasting impression on customers.
    • Prioritize customer satisfaction and proactively greet and interact with all customers.
    • Communicate customer suggestions for business process improvement.
  • Staff Relations:
    • Schedule duties to ensure peak periods are properly staffed.
    • Lead the hiring process and create a talent pipeline for business development.
    • Coach employees formally and informally.
    • Create development plans for staff members and aid in training and evaluations.
  • Maintenance Duties:
    • Ensure gaming facilities are running at optimal levels.
    • Perform regular inspections of front desk and gaming areas.
    • Complete weekly and monthly checklists to maintain inventory levels.
    • Communicate any location areas requiring attention to the appropriate department.
    • Perform daily cleaning and maintenance duties according to company standards.


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