Game Operations Manager
1 week ago
**Job Description:**
Company OverviewActivate Games is a premier interactive gaming facility seeking a skilled General Manager to lead our team. We strive to provide an exceptional gaming experience for our customers, and we're looking for a dedicated individual to help us achieve this goal.
Key Responsibilities:- Business Development:
- Oversee day-to-day operations, ensuring seamless execution of company goals.
- Develop and implement business initiatives to drive growth and increase brand awareness.
- Collaborate with the marketing department to create effective marketing campaigns.
- Engage with customers through email and phone communications.
- Participate in regular business-focused meetings to discuss company initiatives and development opportunities.
- Customer Relations:
- Provide exceptional customer service by checking-in customers, handling payments, and coaching team members.
- Schedule shifts to ensure meaningful interactions with customers during their gaming experience.
- Maintain a positive attitude to create a lasting impression on customers.
- Prioritize customer satisfaction and proactively greet and interact with all customers.
- Communicate customer suggestions for business process improvement.
- Staff Relations:
- Schedule duties to ensure peak periods are properly staffed.
- Lead the hiring process and create a talent pipeline for business development.
- Coach employees formally and informally.
- Create development plans for staff members and aid in training and evaluations.
- Maintenance Duties:
- Ensure gaming facilities are running at optimal levels.
- Perform regular inspections of front desk and gaming areas.
- Complete weekly and monthly checklists to maintain inventory levels.
- Communicate any location areas requiring attention to the appropriate department.
- Perform daily cleaning and maintenance duties according to company standards.
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