Storage Facility Operations Manager

2 weeks ago


Philadelphia, Pennsylvania, United States Ming Self Storage Llc Full time
Job Summary

We are seeking a highly skilled Storage Facility Manager to oversee the daily operations of our storage facilities. The ideal candidate will have previous experience in storage management and be able to multitask and prioritize effectively.

Key Responsibilities
  • Coordinate and oversee all daily storage operations, including leasing self-storage space and collecting applicable fees.
  • Attract and retain new tenants, ensuring excellent customer service and communication.
  • Investigate and resolve tenant complaints in a timely and professional manner.
  • Update and improve each facility to increase return on investment, ensuring efficient and friendly communication with clients.
  • Supervise and train facility associates, ensuring they are equipped to provide exceptional customer service.
  • Enforce facility security, rules, and regulations, maintaining a safe and secure environment for tenants.
Requirements
  • Previous experience in storage management or a related field.
  • Familiarity with storage software, contracts, and leases.
  • Excellent written and verbal communication skills, with the ability to build rapport with tenants.
  • Ability to multitask and prioritize effectively, with a focus on customer satisfaction.
  • Must be able to travel between locations as needed.
About Ming Self Storage LLC

Ming Self Storage LLC is a locally owned and operated company, proudly serving the greater Philadelphia area for over a decade. We offer a great storage experience right in your neighborhood, with two convenient locations and a team of professional and knowledgeable industry leaders.

Essential duties and responsibilities include:

  • Opening and closing facility
  • Maintaining efficient and friendly communication with clients
  • Leasing self-storage space, including executing rental contracts and collecting applicable fees
  • File maintenance, ensuring organized and up-to-date records
  • Assisting customers with U-haul rentals and other storage-related services
  • Telephone management, responding to customer inquiries and resolving issues
  • Following up with customers regarding delinquent balances and ensuring timely payment
  • Sweeping u-haul trucks and vacant units, maintaining a clean and secure environment
  • Lite maintenance, performing routine tasks to ensure facility upkeep
  • Assisting customers with lock issues and performing daily lock checks
  • Keeping store merchandise filled and organized, ensuring a positive customer experience
  • Performing daily walk-throughs, ensuring facility security and compliance with regulations
  • Collection calls, following up with customers regarding outstanding balances
  • Understanding and complying with all lien process regulated by the State of Pa.


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