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Client Relations Associate
2 months ago
Customer Experience Role
The Customer Experience team at SHIPSI plays a vital role in establishing and nurturing enduring connections with our clients. Upholding SHIPSI's fundamental values of trust and dependability, you will collaborate with a dedicated team that addresses challenges with care, understanding, and efficiency. This commitment results in an exceptional customer experience that fosters relationships with our merchants, consumers, and drivers.
Position Overview
The Customer Experience Specialist is an essential position within our organization, acting as the main liaison between our merchants, consumers, and the company. The ideal candidate possesses a solid grasp of mobile applications and technology, coupled with a strong desire to deliver outstanding customer support.
Key Responsibilities:
- Address customer support inquiries with patience while adhering to company protocols.
- Deliver immediate customer assistance with a positive demeanor through various communication channels.
- Diagnose and resolve technical issues related to our delivery platform and systems.
- Exhibit flexibility in undertaking additional tasks as required.
Qualifications:
- A genuine enthusiasm for retail, technology, and assisting others in achieving success.
- A quick learner and self-motivated individual capable of working autonomously, while managing the pressures of increasing responsibilities.
- Exceptional written and verbal communication skills, enabling clear and concise interactions with customers.
- A collaborative team player who can make independent decisions based on established guidelines.
- Strong organizational skills with a keen attention to detail, thriving in a dynamic and multifaceted environment.
- Ability to identify current industry trends and propose enhancements to improve the overall customer experience.
- Willingness to work extended hours as necessary, including weekends and holidays, to fulfill business requirements.
SHIPSI is dedicated to creating connections between retailers and consumers. Since its inception, SHIPSI's technology has simplified the process for retailers to offer same-day, next-day, and scheduled deliveries. By linking to our extensive partner network of over 1.2 million drivers, we ensure the most competitive rates for each delivery while allowing retailers to leverage their existing systems and infrastructure.
We value individuals who are passionate about our mission, regardless of whether they meet every single requirement.
