Customer Service Liaison

3 weeks ago


Franklin, Pennsylvania, United States IPEG, Inc. Full time
About the Role

The Customer Service Representative plays a vital role in ensuring customer satisfaction by providing exceptional support and service. This position requires strong communication and interpersonal skills, with the ability to work independently and as part of a team.

Key Responsibilities
  • Provide initial product support to customers via phone and email
  • Handle customer quotes and orders, as well as incoming service requests
  • Work with customer web portals and leverage existing documents to diagnose customer issues
  • Proactively perform quote follow-ups and verify customer account information
  • Maintain a log of product issues for engineering, manufacturing, and other relevant internal departments
  • Direct customer inquiries to the appropriate resource in the service department or spare parts department
Requirements
  • High School Diploma or GED and/or two (2) + years of direct work experience without formal education
  • Experience in Microsoft Office software, including Excel and Word
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and ability to provide high-quality customer service
  • Ability to work independently and as part of a team
About IPEG, Inc.

IPEG, Inc. is a leading producer of auxiliary equipment for the plastics processing industry. We offer a competitive compensation and benefits package, including profit sharing, bonus plans, 401(k) with company match, medical insurance, and more.

We are an Equal Opportunity Employer and offer employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.



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