Customer Service Liaison
3 weeks ago
The Customer Service Representative plays a vital role in ensuring customer satisfaction by providing exceptional support and service. This position requires strong communication and interpersonal skills, with the ability to work independently and as part of a team.
Key Responsibilities- Provide initial product support to customers via phone and email
- Handle customer quotes and orders, as well as incoming service requests
- Work with customer web portals and leverage existing documents to diagnose customer issues
- Proactively perform quote follow-ups and verify customer account information
- Maintain a log of product issues for engineering, manufacturing, and other relevant internal departments
- Direct customer inquiries to the appropriate resource in the service department or spare parts department
- High School Diploma or GED and/or two (2) + years of direct work experience without formal education
- Experience in Microsoft Office software, including Excel and Word
- Excellent verbal and written communication skills
- Strong interpersonal skills and ability to provide high-quality customer service
- Ability to work independently and as part of a team
IPEG, Inc. is a leading producer of auxiliary equipment for the plastics processing industry. We offer a competitive compensation and benefits package, including profit sharing, bonus plans, 401(k) with company match, medical insurance, and more.
We are an Equal Opportunity Employer and offer employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.
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Customer Service Representative
2 weeks ago
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Customer Care Associate
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Service Support Representative
1 month ago
Franklin, Pennsylvania, United States IPEG, Inc. Full timePosition: Customer Service RepresentativeCompany Overview:IPEG, Inc. is a prominent entity within the industrial sector, specializing in the production of auxiliary machinery for the plastics processing domain. Our extensive portfolio encompasses over 450 distinct products, including systems for resin drying, blending, feeding, material conveyance,...
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Retail Sales Associate
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Liquor Store Sales Associate
3 weeks ago
Franklin, Pennsylvania, United States Commonwealth of Pennsylvania Full timeJob Title: Liquor Store Clerk 2About the Role:We are seeking a highly motivated and customer-focused Liquor Store Clerk 2 to join our team at the Pennsylvania Liquor Control Board (PLCB). As a Liquor Store Clerk 2, you will be responsible for delivering exceptional customer service, leading a shift in a PLCB liquor store, and performing various tasks to...
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Client Support Specialist
4 weeks ago
Franklin, Pennsylvania, United States IPEG, Inc. Full timePosition OverviewThe Client Support Specialist plays a crucial role in assisting customers with their needs in both Parts and Service departments. The ideal candidate will be adept at managing parts inquiries and processing orders while also addressing incoming service requests at a foundational level. This role involves providing initial product assistance...
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