Client Service Supervisor

1 week ago

Clifton Park, New York, United States Pioneer Bank, National Association Full time
Job Summary

Pioneer Bank, National Association is seeking a highly skilled Client Service Supervisor to join our team. As a key member of our branch operations, you will be responsible for providing exceptional customer service, leading by example, and driving sales growth.

Key Responsibilities
  1. Customer Service: Provide outstanding service and solutions to our clients, ensuring their financial needs are met and exceeded.
  2. Transaction Processing: Process all transactions accurately, including deposits, withdrawals, payments, and check cashing.
  3. Branch Operations: Coordinate the proving process, prepare reports, and manage the branch cash supply.
  4. Fraud Detection: Act as a first line of defense in detecting potentially fraudulent activities.
  5. Relationship Building: Build strong relationships with clients by actively listening to their needs and anticipating their financial goals.
  6. Sales Growth: Lead by example while consistently achieving sales goals and supporting the Branch Manager in coaching efforts.
  7. Operational Excellence: Assist management in monitoring branch operational and compliance-related activity, ensuring adherence to all policies and procedures.
Requirements
  1. A high school diploma or GED is required.
  2. Minimum 1-year previous experience in a retail bank environment is required.
  3. Previous supervisory and/or training experience is preferred.
  4. A two-year college degree in business or a related field is preferred.
  5. Recent retail and/or cashier/teller experience is preferred.
  6. Prior experience with retail sales is strongly preferred.
  7. Ability to pass the NYS exam to become a Notary Public within 3 months of starting position is required.
Equal Opportunity Employer

Pioneer Bank, National Association is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where all employees feel valued and respected.

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