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Senior IT Support Specialist

2 months ago

Durham, North Carolina, United States K2 Staffing, LLC Full time
Job Overview

Position Summary
Our client, a prominent IT Solutions provider, is seeking a Level III Technician with extensive experience in technology and exceptional interpersonal communication skills. The ideal candidate will thrive in developing solutions that utilize technology to address client business requirements.

Key Responsibilities
  • Collaborate with sales teams to deliver pre- and post-sales assistance, including discovery sessions, site evaluations, proposal creation, presentations, technical assessments, implementation, and ongoing technical account management.
  • Administer and oversee Windows Servers and Active Directory.
  • Design and implement Local Area Networks.
  • Establish and monitor network security protocols.
  • Enhance and maintain network software and hardware.
  • Construct and deploy file servers and cloud-based solutions.
  • Configure and implement VOIP systems.
  • Conduct troubleshooting for network infrastructure.
  • Manage Microsoft Exchange Server operations.
  • Oversee telephone solutions.
  • Monitor alert systems and respond appropriately as per established guidelines.
  • Utilize event log messages to facilitate repairs.
  • Handle escalated service requests requiring advanced responses.
  • Facilitate onboarding for new users.
Qualifications & Skills
  • A minimum of 4 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
  • At least 3 years of experience in a client-facing role, such as sales engineering.
  • Excellent verbal and written communication skills, with the ability to engage with clients at a business level to understand their historical and current technology-related issues.
  • Strong organizational and time-management capabilities.
  • Experience in drafting proposals for and implementing technical solutions to meet business needs.
  • Results-driven, self-motivated, energetic, professional, reliable, and a collaborative team player.
  • Solid understanding of technology and business productivity systems.
  • Exceptional problem-solving abilities, outstanding customer service skills, and strong multitasking and organizational skills.
  • Familiarity with RMM (remote monitoring and management) tools, such as Kaseya or Connectwise, is a plus.
  • Experience with PSA (ticketing software solutions), such as Autotask, is a significant advantage.
  • Experience in an MSP environment is highly desirable.
Preferred Qualifications (not mandatory)
  • CompTIA Net+ and/or CompTIA Security+ certifications.
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).
  • CCNA or CCIE-Cisco certifications are a valuable asset.

Our client provides challenging work, opportunities for career advancement, a supportive work environment, and continuous training.