Team Lead

3 weeks ago

Washington DC USA, United States Kadiak, LLC Full time
Kadiak, LLC is seeking an experienced Team Leader to support our government customer in Washington, DC. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Team Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of supplies are on hand to meet current and anticipated demand.

Key Responsibilities:
  • Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM.
  • Plan and follow established procedures and methods to meet changing processing requirements
  • Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting
  • Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations
  • Monitor workload and make recommendations to the Government on how to divide work among support staff
  • Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls
  • Assist with prioritizing workload
  • Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure
  • Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement
  • Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government
  • In the event that the DPSM is absent for any reason, for a period no longer than two weeks, a Team Leader may serve as Acting DPSM.
Requirements:
  • Good oral and written communication skills
  • Ability to prioritize workload for small teams and possess good organizational skills
  • Ability to effectively and politely interface with the public and provide excellent customer service
  • Ability to analyze, interpret, and apply regulatory material and internal controls
Education:
  • Bachelor's Degree (or) 4 years of experience in managing teams,
Work Experience, Knowledge, Skills & Abilities:
  • Six (6) years of general office experience, including;
  • Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook, and;
  • Demonstrated customer service experience, and;
  • Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
Working Environment & Conditions

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at - or by calling to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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