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RN Position in Internal Medicine – Litchfield, CT
2 months ago
Are you driven by a desire to make a difference in healthcare? At OptumCare, we believe that your passion and values can transform lives and healthcare systems.
About Us: ProHealth Physicians, a key part of OptumCare, has established itself as a leading primary care organization in Connecticut since its inception in 1997. With a robust network of over 90 locations, we provide care to more than 360,000 individuals across the state. Our commitment to community service is evident as we operate as a C.M.S. approved Accountable Care Organization (ACO), serving over 30,000 Medicare patients. Additionally, we are recognized nationally as a NCQA Level III Medical Home, showcasing our dedication to quality care and progressive healthcare solutions.
Position Overview: We are currently seeking a compassionate and detail-oriented RN to join our team in Litchfield, CT. This role involves providing telephonic triage support to our patients, operating from 8 am to 5 pm.
Key Responsibilities:
- Handle incoming clinical inquiries and appointment scheduling requests.
- Utilize approved triage protocols to make informed clinical decisions.
- Schedule appointments according to patient preferences and established protocols.
- Escalate clinical concerns to providers as necessary.
- Listen to patient concerns and provide appropriate recommendations.
- Educate patients on additional services and preventive health opportunities.
- Document all interactions in the customer relations management (CRM) system.
- Communicate effectively with provider office staff regarding patient needs.
- Adhere to guidelines that protect personal and health information.
- Follow departmental policies and procedures consistently.
- Manage a high volume of calls in a real-time environment.
- Exhibit strong critical thinking skills to resolve customer issues.
- Demonstrate exceptional judgment and interpersonal skills.
- Collaborate effectively with team members.
- Engage with a diverse patient population.
- Possess strong communication skills, both verbal and written.
- Maintain a disciplined approach to self-learning and time management.
- Be motivated by achieving performance metrics and organizational goals.
At OptumCare, we value your contributions and provide an environment that fosters growth and development. Join us in delivering exceptional healthcare services and making a meaningful impact in the lives of our patients.
