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Venue Operations Leader

2 months ago

Houston, Texas, United States Topgolf Full time


The Venue Operations Leader collaborates with the Director of Operations to ensure the venue delivers exceptional service and hospitality to our Guests.

This role involves working closely with, training, and mentoring Topgolf's leadership team to guarantee that their teams create memorable experiences for our Guests.

The Venue Operations Leader is tasked with assisting department heads in building cohesive teams through effective recruitment, scheduling, Associate development, and fostering team engagement.

Responsibilities include overseeing all business functions within the venue—executing seamless operational processes, maintaining standards, optimizing financial performance, nurturing community relationships, and enhancing the Topgolf brand.


Annual Compensation Package:
$72,000-$87,000 base salary plus quarterly bonuses, comprehensive benefits, paid time off, and 401K.
Key Responsibilities:
- Supervise Department Managers and their teams to ensure outstanding service.
- Coach and develop direct reports and team members.
- Uphold operational standards while prioritizing Guest and team safety and satisfaction.
- Hold leaders accountable for effective venue management.
- Ensure departments adhere to budgets and spending guidelines.
- Forecast and manage sales and expenses.
- Delegate tasks and follow up on their completion.

Core Values:
- Fun, One Team, Excellence, Edgy Spirit, and Caring.
- Engage with Guests to assess their experience quality.
- Utilize business metrics and trends to enhance performance and maximize profitability.
- Build relationships with community leaders and organizations to foster strong connections.

Qualifications:
- 15+ years of experience in restaurant, hotel, or golf course management, including at least 1 recent year as an Assistant General Manager or General Manager in a similar environment.

- Multi-unit management experience is preferred but not mandatory.
- High school diploma or equivalent required.
- Strong communication, time management, and organizational skills.
- Ability to work collaboratively within a team.
- High energy and enthusiasm.
- Self-awareness, adaptability, and integrity.
- Capability to work in extreme weather conditions for extended periods.
- Availability for varied shifts, including evenings, weekends, and holidays.
- Ability to stand and walk for long durations, including navigating stairs.
- Must obtain necessary licenses and certifications for the location.
The above statements outline the primary and essential functions of the role. Specific circumstances may necessitate some incumbents to perform a different combination of duties.

EEO Statement:
Topgolf is a global sports and entertainment community committed to equal opportunity and dedicated to preventing discrimination and harassment based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and employment decisions.

As an affirmative action employer, Topgolf takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

Topgolf participates in E-Verify and will provide the federal government with the necessary information to confirm work authorization in the U.S.