Customer Service Liaison

4 weeks ago


Chicago, Illinois, United States State Farm Insurance Full time

Customer Relations Representative Job Summary

At State Farm Insurance, we're seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Assist customers with their insurance needs, providing personalized support and guidance.
  • Process policy changes, claims, and payments accurately and efficiently, maintaining high levels of customer satisfaction.
  • Collaborate with team members to ensure seamless customer experiences, promoting a positive and collaborative work environment.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice to customers.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong problem-solving skills, with the ability to resolve customer issues efficiently and effectively.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and supportive work environment.


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