Customer Service Champion

7 days ago


Fall River, Massachusetts, United States Planet Fitness Full time
About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for creating a positive member experience by providing exceptional customer service and ensuring the overall satisfaction of our members.

Responsibilities:
  • Proactively greet members, prospective members, and guests, ensuring a welcoming atmosphere.
  • Conduct tours of the club, provide membership information, and facilitate the sign-up process for new members.
  • Respond promptly and professionally to phone inquiries, addressing member concerns and resolving issues in a timely manner.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Punctuality and reliability are essential.
  • Ability to lift up to 50 pounds occasionally.
  • Familiarity with basic computer software and hardware.
What We Offer:
  • A starting salary of $13.00 per hour, with opportunities for performance-based increases.
  • A comprehensive benefits package, including medical insurance and a free Black Card Membership.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A fun and supportive work environment that prioritizes teamwork and collaboration.


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