Apartment Leasing Coordinator

2 weeks ago

Sanford, United States RKW Residential Full time

KEY RESPONSIBILITIES:

· Welcome all residents, prospective tenants, and internal team members with professionalism.

· Facilitate leasing and pre-leasing of residential units.

· Manage daily rental collections, including preparation, posting, and depositing. Responsible for addressing overdue payments and initiating legal eviction processes when necessary.

· Respond to resident inquiries and concerns in a courteous and professional manner.

· Verify the accuracy of all lease documentation processed by Leasing Agents.

· Support the training and motivation of staff to uphold a professional and enthusiastic work environment. Direct all employee-related issues to the Property Manager.

· Mentor and train new Leasing Agents.

· Develop and implement on-site marketing and advertising strategies.

· Prepare and submit leasing reports on a daily, weekly, and monthly basis as required.

· Ensure all service requests are addressed and completed within 24 hours of receipt. Oversee follow-up on all service requests.

· Supervise the timely implementation and assignment of suites/bedrooms as part of the Future Occupancy Program.

· Qualify potential residents, assist current residents, and manage lease renewals.

· Assess the effectiveness of marketing initiatives through regular market surveys.

· Participate in the physical inspection of property exteriors and ensure units are market-ready, including final inspections for move-ins and move-outs.

· Coordinate unit turnovers with maintenance and external contractors to ensure market readiness within a seven-day timeframe.

· Monitor market trends and implement findings through outreach and surveys.

· Stay informed about landlord/tenant regulations, fair housing laws, and labor laws.

· Help maintain an organized and tidy office/clubhouse environment.

· Assist with administrative tasks related to pre-approving rental applications and lease agreements for the Property Manager.

· Utilize computer software effectively and creatively.

· Discuss resident and staff issues with the Property Manager.

· Manage multiple deadlines efficiently, maintaining control over assigned projects and adapting to changing priorities.

· Availability to work scheduled hours with flexibility for additional hours as needed based on workflow and emergencies.

· Exhibit strong time management skills.

· Perform other duties as assigned by the Property Manager.

SUPERVISORY ROLE:

Leasing Agents.

REQUIRED COMPETENCIES:

To excel in this role, candidates should demonstrate the following competencies:

· Attention to detail in design and execution.

· Timely problem-solving skills; ability to gather and analyze information effectively.

· Commitment to customer service; responsiveness to client needs.

· Strong interpersonal skills; ability to resolve conflicts amicably.

· Clear and persuasive oral communication; active listening skills.

· Proficient written communication; ability to interpret written information accurately.

· Effective change management communication.

· Focus on quality management and continuous improvement.

· Respect for diversity and promotion of an inclusive environment.

· Ethical conduct and integrity in all dealings.

· Adherence to organizational policies and procedures.

· Sound judgment in decision-making.

· Strong planning and organizational skills; efficient use of time.

· Professional demeanor; ability to handle pressure gracefully.

· Commitment to quality and productivity standards.

· Awareness of safety and security protocols.

· Adaptability to changing work environments and situations.

· Consistent attendance and punctuality.

· Dependability in following instructions and completing tasks.

· Initiative in seeking assistance and offering help.

· Creativity and resourcefulness in problem-solving.

QUALIFICATIONS:

Candidates must be able to perform essential duties satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required for this position:

EDUCATION AND EXPERIENCE:

High school diploma or equivalent; or two years of related experience and/or training; or a combination of education and experience.

LANGUAGE SKILLS:

Ability to read and recognize basic words and numbers; ability to communicate in simple sentences.

MATHEMATICAL SKILLS:

Ability to perform basic arithmetic operations and interpret data.

REASONING ABILITY:

Ability to apply common sense to follow detailed instructions and solve problems.

COMPUTER SKILLS:

Knowledge of inventory and order processing software is essential.

PHYSICAL DEMANDS:

The physical demands outlined here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

Some lifting may be required, typically 25 lbs. or less.

Ability to climb stairs and walk extensive areas to tour the community.

Ability to stand or sit for extended periods.

This is a drug-free workplace.

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