Marketing & Customer Service Representative

7 days ago


Bellevue, Washington, United States IMG Development Full time
Marketing & Customer Service Associate Role

The Marketing & Customer Service Associate will be an integral part of our dynamic team at IMG Development, working closely with our experienced Marketing & Customer Service team to drive business growth and success.

As a Marketing & Customer Service Associate, you will be assigned a dedicated trainer and a business client to work with, allowing you to gain a deep understanding of our clients' promotional offerings and develop your skills in a supportive environment.

You will attend business and sales meetings within the office and travel to new potential leads to discuss our clients' promotional deals, building relationships and identifying new opportunities for growth.

Key Responsibilities:
  • Conduct thorough research on assigned businesses and stay up-to-date on industry trends to maintain our competitive edge
  • Familiarize yourself with each territory assigned to develop confidence in the demographics and potential new customer base
  • Engage in ongoing networking with top Marketing & Customer Service Associates and Managers to expand your knowledge base
  • Invest time outside of work to enhance your leadership, customer service, and management skills
  • Qualify provided leads by engaging with them and understanding their needs regarding client-specified services
  • Practice active listening with customers to clarify information and assess potential needs
  • Provide thoughtful product and service recommendations, thoroughly explaining solutions and processes
Requirements:
  • 1-2 years of experience in customer service, marketing, and/or sales preferred
  • Strong negotiation and conversational skills for daily interactions with potential leads and customers
  • Comfortable interacting with a diverse group of customers
  • Inherent sense of optimism and resilience
  • Dedicated to professional growth and consistently setting higher goals for yourself


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