Customer Service Representative

4 weeks ago


Easton MD, United States Path-Arc Full time

Customer Service Representative Job Summary

The Customer Service Representative will be responsible for providing exceptional customer experiences by answering client inquiries, providing product information, and resolving customer issues in a timely and professional manner.

Key Responsibilities:

  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Provide accurate and timely responses to customer inquiries
  • Resolve customer complaints and issues in a fair and professional manner
  • Document customer interactions and account changes
  • Collaborate with internal teams to resolve customer issues

Requirements:

  • Previous experience in customer support, client services, sales, or a related field
  • Excellent communication and problem-solving skills
  • Basic computer skills and experience
  • Ability to multitask and prioritize tasks
  • Customer-focused and results-driven

Benefits:

  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

About Path-Arc:

Path-Arc is a dynamic and growing company that values its customers and employees. We are committed to providing exceptional customer experiences and creating a positive work environment.



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