Service Delivery Coordinator
2 days ago
Our Approach: At NoGigiddy, we believe in putting our gig workers at the heart of everything we do. Our vision is to create a platform that empowers them to take control of their schedules and earnings, while providing a seamless and enjoyable experience.
Salary: $19 per hour
Key Responsibilities:We're looking for a skilled professional to join our team as a Service Delivery Coordinator. In this role, you will be responsible for delivering exceptional support to our gig workers, ensuring their satisfaction with our services.
- Manage and resolve customer inquiries and issues in a timely and efficient manner.
- Develop and maintain strong relationships with gig workers, providing them with detailed information about our platform and services.
- Assist users in navigating our application, connecting them with available shifts and ensuring a seamless experience.
- Monitor and document all customer interactions and issues in our CRM system.
- Collaborate with team members to identify areas for improvement and implement process enhancements.
To succeed in this role, you'll need:
- A high school diploma or equivalent; additional education in customer service or a related field is a plus.
- Proven experience in a customer-facing role, preferably in a remote setting.
- Excellent communication skills to engage effectively with gig workers.
- Strong analytical skills and attention to detail.
- Ability to adapt to changing priorities and manage multiple tasks efficiently.
- Familiarity with CRM systems and customer service software is preferred.
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