Customer Service Representative

1 week ago

Fremont, United States Hart Medical Equipment Full time
Job Summary

Hart Medical Equipment is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for customers, providing exceptional service and support to meet their needs.

Key Responsibilities
  • Assist internal and external customers in a professional manner, responding to inquiries and resolving issues in a timely and effective manner.
  • Maintain a positive and empathetic attitude, providing excellent customer service and ensuring customer satisfaction.
  • Coordinate home equipment service requests, working closely with Dispatch to ensure prompt delivery and installation.
  • Engage in active listening, confirming or clarifying information and diffusing angry customers as needed.
  • Provide customers with product and service information, including Medicare, Medicaid, and third-party payor sources.
  • Verify medical necessity, insurance coverage, and physician orders for all insurance-assigned services.
  • Follow policy and work instructions to ensure accurate billing and insurance processing.
  • Meet or exceed department metrics while providing excellent customer service.
  • Make sales or recommendations for products or services that may complement client needs.
Requirements
  • High school diploma or general education degree (GED).
  • 6 months of relevant customer service experience preferred.
  • Excellent interpersonal, written, and oral communication skills.
  • Customer service orientation.
  • Attention to detail.
  • Good data entry skills.
  • Proficiency with computers and strong typing skills.
  • Ability to work in a fast-paced environment.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision.

All employees are required to work in a safe manner. COVID-19 considerations: PPE is provided to all employees.

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