Systems Management Analyst

15 hours ago


Walnut Creek, California, United States Optum Full time
Optum Systems Management Analyst Job Description

At Optum, we're dedicated to delivering care and improving health outcomes through technology. As a Systems Management Analyst, you'll play a critical role in ensuring the smooth operation of our enterprise systems, driving business process improvements, and supporting our customers.

Key Responsibilities:

  • Compliance and Risk Management: Ensure adherence to Optum and OIJMH business unit requirements, identifying and mitigating potential risks.
  • Enterprise System Support: Provide technical expertise and support for our Enterprise ERP System, including Pay practice builds, module deployments, and change control processes.
  • Business Process Improvement: Collaborate with stakeholders to identify areas for improvement and implement process enhancements, driving efficiency and effectiveness.
  • IT Service Delivery: Monitor ServiceNow queues, assign tickets, and work with clients and informatics to document business requirements and expected results.
  • On-Call Support: Participate in on-call rotations with team members to ensure critical issues are addressed promptly.

Requirements:

  • 2+ years of experience supporting or implementing ERP Finance or Payroll systems.
  • Experience working with operational and IT-focused customers.
  • Demonstrated ability to work within a team and individual setting.
  • Ability to travel 10-15%.

Preferred Qualifications:

  • Undergraduate degree.
  • 2+ years of Workday Finance, Workday Payroll, or Kronos Dimensions operational or technical support experience.
  • Advanced compensation experience.
  • Report building experience.
  • Workday time keeping experience.
  • Accounting center experience.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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